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How to transfer from my Windows computer to my phone/tablet when the phone/tablet is not detected?

How to transfer from my Windows computer to my phone/tablet when the phone/tablet is not detected?

How to transfer from my Windows computer to my phone/tablet when the phone/tablet is not detected?


Ensure PhotoSync is installed on both your source device and target device (Windows PC). The PhotoSync client application software for your PC is available at https://www.photosync-app.com/downloads.

To send one or more photos/videos from your PC to your phone/tablet right click on the PhotoSync Companion icon in the system tray to open the application menu and choose Show Drag & Drop Area if the Drag & Drop Area isn't visible.

 

Figure 1. Show Drag & Drop Area
Show Drag & Drop Area

 

Select one or more photos/videos in Windows Explorer, or select one or more folders and drag and drop the selected objects into the Drag & Drop Area. You can also drag pictures from websites out of your web browser into the Drag & Drop Area.

 

Figure 2. Select the files you want to transfer to your iOS device
Select the files you want to transfer to your iOS device

 

Now you will see the Select Device window that scans for available PhotoSync devices. Make sure that PhotoSync is running and active on your phone/tablet and both devices are connected to the same WiFi network. Your phone/tablet should show up in the list. In some cases when your Wi-Fi router isn't supporting the automatic device detection that PhotoSync uses, nothing will be found.

 

Figure 3. No results finding the phone/tablet
No results finding the phone/tablet

 

If the automatic device detection isn't working but there is a connection possible between your PC and the phone/tablet, you can enter your phone/tablet manually and have PhotoSync companion find it. In PhotoSync on your phone/tablet please tap the red transfer button and open the Receive tab in the action menu.

 

Figure 4. Receive tab on the phone/tablet
Receive tab on the phone/tablet

 

Now tap the Computer icon to receive a transfer from your computer. PhotoSync will show you a website URL that you can enter in a web browser on your computer or enter it into PhotoSync Companion to detect your phone/tablet.

 

Figure 5. Address of your phone/tablet for manual connection
Address of your phone/tablet for manual connection

 

In the device search window on the computer change the drop down field under Search for devices from Automatic to Manual. PhotoSync will allow you to enter the address that your phone/tablet is showing you to connect. Enter the address exactly like the phone/tablet is showing it and then click the Check button to check if your phone/tablet will be found.

 

Figure 6. Address of your phone/tablet for manual connection
Address of your phone/tablet for manual connection

 

When PhotoSync is able to find your phone/tablet, a device found notification will be shown and you can select the target album on your phone/tablet to transfer your photos. Click Send to start the transfer process.

 

Figure 7. Device found, target album selected.
Device found, target album selected.

 

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