Windows Companion

Support
Windows Companion
How to allow transfers with my Windows 10 (with the November 2015 update) computer if there is no connection?

How to allow transfers with my Windows 10 (with the November 2015 update) computer if there is no connection?

How to allow transfers with my Windows 10 (with the November 2015 update) computer if there is no connection?


If PhotoSync on your phone or tablet can't transfer to your Windows 10 computer or you can't transfer from your Windows 10 computer to your phone or tablet, then your Windows 10 network settings very likely prevent to find devices and content. This isolates your Windows 10 computer in your local network and you can't connect to other devices in your network. Internet connection will work fine though. The following steps show you how to find out the status of your network type and allow to find devices and content if this is forbidden on Windows 10 with the November 2015 update, to make sure that you will be able to transfer to or from your phones or tablets with PhotoSync:

Open the Windows 10 settings app by pressing the Windows Key + i or open the settings app from the start menu

Figure 1. Settings app
Settings app

 

Click on Network & Internet and then click on the Wi-Fi subcategory.

 

Figure 2. Network & Internet
Network & Internet

 

Scroll down until you get the Advanced options entry and click on it to show the advanced options for your current Wi-Fi connection. If not set On, please set the Make this PC discoverable option to On to enable the detection of your PC.

 

Figure 3. Advanced options
Advanced options

 

Go back